Fursmiley is a playful brand, and we’re all about celebrating that unshakeable, soul-warming, tail-wagging bond between dogs and their humans—through hilarious, unique designs that bring joy to your wardrobe and your soul.

We run on these 3 core values:

Humor – Fun isn’t optional here—it’s the rule.
Quality – Every product is crafted with care, because you deserve the best.
Giving Back – Because every pup matters. Everywhere.

If your tail wags just reading this—you belong here. Welcome home!

At Fursmiley, every order is crafted with care just for you! Here’s how your goodies make their way to your doorstep:

Processing time: All orders are produced on-demand, delivering quality and reducing waste.

Production typically takes 1 to 3 days before your order is ready for shipment.

Shipping Time: Once ready, it’s typically 4–7 days for delivery within the U.S.

Total Time: Expect your goodies within 5–10 days from the moment you complete your purchase.

Shipping Costs: Calculated at checkout based on where you are and what you’re ordering.

Tracking Made Easy
Once shipped, we’ll send you a tracking link to stalk your order like a true dog detective.

Got questions? Give us a howl at support@fursmiley.com We're here to keep your tail wagging and your smile shining!

Woof! Let’s talk about something super important: our guarantee to you.

Quality Guarantee
Here at Fursmiley, customer satisfaction is our top priority. If you are not satisfied with the quality of the products you receive, please contact us at support@fursmiley.com within 30 days of receiving your order. A human from the team will thoroughly investigate the issue and do everything possible to ensure you're happy with your experience.

Replacements
If the product arrives damaged or the incorrect item was sent, we will provide a complimentary replacement order to guarantee your satisfaction with the correct product, and a great experience with us.

If you prefer not to wait for a replacement to be shipped or if a replacement is not feasible, you may request a refund instead. The amount will be credited back to your original payment method within 5–7 business days.

Return Policy
We currently do not accept physical returns of items. If there is an issue with your order, we are committed to resolving it through replacements or refunds as described above.

How to Submit a Claim
To submit a claim, please contact us at support@fursmiley.com with the following details:

• Your order number.
• Photos or evidence of the issue (if applicable).
• A description of the problem.

You will receive a response as soon as possible.

We strive to ensure every customer is satisfied with their experience, and assistance is available for any concerns.

Keep your favorite comfy buddy fresh with these simple tips:

• Wash: Gentle cold wash (machine or hand) with mild detergent.
• Dry: Low tumble or hang dry—keep it cool, avoid high heat!
• Store: Love it? Keep it safe in a cool, dry spot away from sunlight.
• Iron: Let it relax! Skip the iron or use low heat with care if needed.

Take good care of it, and your cozy companion will stay looking paw-some for many seasons to come!